Here are what you need to pay attention to boost sales in the furniture business:
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Before jumping on anything, you must understand your customers needs. Find out your target customers, their pain points, their desire, their expectation of your products and service, as well as the price theyre willing to pay.
Knowing these aspects, you can create buyer personas. It is a thorough description of your ideal customers, including the problems they confront and what they want from a solution.
Customers now expect to be served anywhere they can find you. Omnichannel has become an essential feature for furniture businesses to increase sales. Therefore, your store has to operate seamlessly across all channels, both online and offline, providing a consistent experience for customers. You can use the O2O approach to get customers via advertising and product display methods, then entice them to visit the showroom.
Today, customers seek an engaging experience, with social media being the top platform for engagement. Try to leverage social media in your furniture marketing plan. After determining the target audience and their favorite social network, you should aim for engagement that can make your brand stand out, increase awareness, and connect with customers. Some tactics for this include:
Website is an important touchpoint to show what a business can offer. Having a fast, well-designed website with eCommerce features not only creates a good impression, but also drives online purchases. Ensure your website is up to standard for eCommerce, and able to showcase products in an interactive way. Here are what you can apply to create a user-friendly and convertible website:
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You should train your sales representatives to ensure:
Customer service is crucial to make customers happy and keep coming back. Make sure that your furniture business creates an experience that exceeds consumers expectations. This establishes a long-term relationship based on trust and loyalty, which will lead to future sales. Speak properly and answer customer queries as soon as possible.
Most furniture needs delivery service. This is the final point of contact with customers, and you want to close the shopping journey with a smile from your customers. Some advice for your delivery service are:
A 220% markup? In other words, $10 wholesale price, $32 retail? Maybe somewhere, but Ive never seen it. Retail pricing is more commonly expressed in terms of margin, and typical retail margins are 45-55%. 50% margin is sort of the traditional standard, and is often called keystone. A 50% margin means half of the retail sales price is gross profit, and half is the wholesale cost of goods. Thats the equivalent of a 100% markup. 55% margin is 55% gross profit, and so on.
The only time Ive ever seen a higher margin than low 50s is when a retailer is sourcing the product directly. In that case they can keep some (or all) of what would have been the wholesaler/importers margin. This is for furniture, I have no idea what typical margins are in lighting, accessories, etc.
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